Teamwork saved many lives when United Flight 232 experienced catastrophic engine failure. This riveting story inspires teams to use the same 5 techniques in day-to-day problem solving and contingency planning.
Provides tips on storytelling while featuring real-world leaders who use stories to make communication engaging, relatable and memorable.
Shows that teams and organizations are more apt to succeed when everyone is clear on: "What we do, Who we are, Direction in which we're headed".
Author Patrick Lencioni explains why teams become dysfunctional. He then shows how to overcome each dysfunction, improve team-relationships and increase productivity.
In layman's terms, and with great humor, Dr. Steve Robbins shows how to overcome scientific and cultural phenomena that keep us in our "comfort zone".
Hilarious look at the challenge of having too much to do and too little time. Eight highly-effective time management tips are presented.
Examples of leaders in government and education show how one small symbolic change can often be the catalyst for big improvements.
Customers with money to spend are often driven away by rude service or bad organizational policy. This memorable course can prevent it from happening.
To be viewed after completing the main WAYMISH course, this supervisory course provides additional tips on the things management can do to retain valued customers.
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