A lighthearted look at internal customer service in healthcare, particularly as it is hampered by a employee (the Mummy) who's wrapped in red tape and unresponsive to the needs of co-workers.
Follows Olympic skater Dan Jansen as he stumbles and falls on his way to setting world records and winning an Olympic gold medal.
Author Brian McNaught explains how to create a respectful workplace that is inclusive of gay, lesbian, bisexual and transgender co-workers.
Shows call-center personnel how the right attitude can increase their ability to help customers and make a big difference in their own job satisfaction.
Bad attitudes can spread like a virus, infecting everyone in the organization. Teach employees how to overcome negativity in themselves and others.
Bad attitudes can spread like a virus, infecting everyone in the agency. Teach government employees to overcome negativity in themselves and others.
Bad attitudes can spread like a virus and infect everyone on the plant floor. Help employees learn to spot unproductive attitudes, and counteract them.
Communicating assertively means expressing yourself openly and honestly without denying the rights of others. This course shows why it's so important.
Humorous vignettes in a variety of work settings show telephone CSRs how to replace monstrous service with personalized, quality service.
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