Courses

An Invisible Man Meets the Mummy, Healthcare Version

A lighthearted look at internal customer service in healthcare, particularly as it is hampered by a employee (the Mummy) who's wrapped in red tape and unresponsive to the needs of co-workers.

And When You Fall...

Follows Olympic skater Dan Jansen as he stumbles and falls on his way to setting world records and winning an Olympic gold medal.

Anyone Can Be An Ally

Author Brian McNaught explains how to create a respectful workplace that is inclusive of gay, lesbian, bisexual and transgender co-workers.

Attitude Is Everything

Shows call-center personnel how the right attitude can increase their ability to help customers and make a big difference in their own job satisfaction.

Attitude Virus: Curing Negativity in the Workplace

Bad attitudes can spread like a virus, infecting everyone in the organization. Teach employees how to overcome negativity in themselves and others.

Attitude Virus: Curing Negativity in the Workplace, Government Version

Bad attitudes can spread like a virus, infecting everyone in the agency. Teach government employees to overcome negativity in themselves and others.

Attitude Virus: Curing Negativity in the Workplace, Workforce Edition

Bad attitudes can spread like a virus and infect everyone on the plant floor. Help employees learn to spot unproductive attitudes, and counteract them.

Being Assertive

Communicating assertively means expressing yourself openly and honestly without denying the rights of others. This course shows why it's so important.

Call of The Mummy

Humorous vignettes in a variety of work settings show telephone CSRs how to replace monstrous service with personalized, quality service.

Why Skill Key?
  • 150+ soft skills training videos with optional quizzes and certificates of completion
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